2 numbers on account, but associated with wrong phones

[Willtt]

I have 2 numbers on my account. I am still paying a small amount for a Sony Experia, which has been destroyed. This is associated with one of the numbers in my account, lets call it phone A.

The other number (call it phone B) is associated with a Samsung, bought as a replacement for the Sony.

In reality the Samsung is used as phone A, and phone B uses an iphone 5s from a previous supplier, and fully paid for years.

So, what I want to do is,

1. Associate phone A with the Samsung

2. Associate phone B with the extinct Sony, and pay off the balance.

3. Upgrade phone B to an iphone 13

I have given up trying to phone 02, and failing any ideas here my best option may be to visit an 02 shop.

Thanks,

William

[MI5 · Accepted solution]

@Willtt 

If I've understood this correctly, you just need to pay off what you owe on the Sony by calling O2. 

(specific Payment management number 0800 902 0217)

You can put sim A in the Samsung and then cancel the airtime on sim B for free or just upgrade immediately to the iPhone 13.

You can do the upgrade in store, in your MyO2 app or by calling 

the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255