sim network pin blocked enter sim network puk o2

[hugoev90]

Hello,

I have recently ordered a new SIM card with O2 as I am planning to switch my phone number from Vodafone to O2... however when I insert the new SIM I will get a message saying "sim network pin blocked. Enter sim network PUK"

I have tried to put the PUK from Vodafone, also have tried with the NUC, nothing seems to work.

Anyone could help with this? How do I get the PUK from o2? I have tried calling Customer Service but would not go too far on this issue. I appreciate any help.

Thanks

[Bambino]

@hugoev90 See this: Unblock your mobile device | Phones sims and devices | Help | O2

If you're still having difficulty, you can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[hugoev90]

Thanks for the quick reply Bambino.

I have tried that page as requested however 

"We can't find a PUK code for this mobile number. We can only give PUK codes to O2 customers. If you are an O2 customer, check your number and try again."

Apparently I am not yet a O2 customer (I guess I need to unlock my phone and top up my Sim) so I would appreciate if anyone else could guide me through this. 

Thanks again

[MI5]

@hugoev90 

Phone is hardlocked so you need a master reset code.

@lewys-gp @RafaC or @Martin-O2 can help you.

[hugoev90]

Thank you for your quick response.

I will be waiting for further instructions.

Kind regards,

[MI5]

It may be next week now @hugoev90 

but one of our community team will message you.

[lewys-gp]

Thanks for the tag, @MI5.

Sorry about the delay in response, @hugoev90. I will send you a private message on here for more details, which can then be passed on to the relevant team at O2.