"Your cellular service has been suspended. Please contact your service provider about reconnection"

[marcofoo]

For the third time in 6 months, my O2 credit has disappeared while abroad despite not making or receiving any calls.

Sometimes a voicemail has been received and not listened to. But nothing has happened that could cost me any money.

Across these 3 occasions, the chat rep has resolved my issue once. However, both other times they have told me that chat doesn't support PayG, despite them helping me on one of the occasions.

So now I'm told I must dial the O2 International Helpdesk number +44 3448090202. Yet when I do the robot tells me "Your cellular service has been suspended. Please contact your service provider about reconnection".

I explained this, and I am told to go an buy a local SIM and dial the number.

So I must go to a shop, buy a SIM, register it, top it up, pay extortionate international call costs....??? All because O2 has blocked my account, that I pay for??? What the hell O2!?

[MI5]

@marcofoo 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@marcofoo 

That is from the network you are connected to, and not o2.. 

Have you tried connecting your phone to a different roaming network. 

Is your phone using background mobile data at all, as that may eat data (if outside the EU), or sending back ground texts, WhatsApp, iMessage and some other apps will do this..