This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

"No Service" for my SIM Card

Go to solution
Kimi
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎07-12-2020 08:10

on ‎07-12-2020 08:10

I have a SIM card is under "Pay As You Go". I haven't used it around 10 months, and I just noticed there's no network and showing "NO SERVICE", I tried to make a call but not working. Is my number invalid now? I'm currently not in UK, is there any way I can solve this problem? 

Message 1 of 5
831 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152087 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎07-12-2020 08:17

on ‎07-12-2020 08:17

@Kimi 

You need to make a call at least once every 6 months or top up to keep the sim active.

To attempt to reactivate it, you need to speak to customer service.

Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
826 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152087 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎07-12-2020 08:17

on ‎07-12-2020 08:17

@Kimi 

You need to make a call at least once every 6 months or top up to keep the sim active.

To attempt to reactivate it, you need to speak to customer service.

Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
827 Views
0 Kudos

Go to solution
Kimi
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎07-12-2020 08:25 - edited ‎07-12-2020 08:26

‎07-12-2020 08:25 - edited ‎07-12-2020 08:26

@MI5  Is there any online / email to contact the Customer Service directly? I can top up the card. 

Message 3 of 5
821 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Kimi
  • 128363 Posts
  • 835 Topics
  • 7591 Solutions
Registered:

on ‎07-12-2020 08:28

on ‎07-12-2020 08:28

@Kimi 

No email. You need to call.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
817 Views

Go to solution
MI5
Level 94: Supreme
In response to Kimi
  • 152087 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎07-12-2020 08:30

on ‎07-12-2020 08:30

@Kimi wrote:

@MI5  Is there any online / email to contact the Customer Service directly? I can top up the card. 

@Kimi 

All methods are in the links I gave you.

You can try using Skype over the connection you are using now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
815 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top