Solved: Re: "No Service" for my SIM Card

Kimi · ‎07-12-2020

I have a SIM card is under "Pay As You Go". I haven't used it around 10 months, and I just noticed there's no network and showing "NO SERVICE", I tried to make a call but not working. Is my number invalid now? I'm currently not in UK, is there any way I can solve this problem?

MI5 · ‎07-12-2020

@Kimi

You need to make a call at least once every 6 months or top up to keep the sim active.

To attempt to reactivate it, you need to speak to customer service.

Guide: Coronavirus Community Help and Support

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2020

@Kimi

You need to make a call at least once every 6 months or top up to keep the sim active.

To attempt to reactivate it, you need to speak to customer service.

Guide: Coronavirus Community Help and Support

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kimi · ‎07-12-2020

@MI5 Is there any online / email to contact the Customer Service directly? I can top up the card.

Cleoriff · ‎07-12-2020

@Kimi

No email. You need to call.

Veritas Numquam Perit

MI5 · ‎07-12-2020

@Kimi wrote:
@MI5 Is there any online / email to contact the Customer Service directly? I can top up the card.

@Kimi

All methods are in the links I gave you.

You can try using Skype over the connection you are using now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

"No Service" for my SIM Card

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off