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how do I register a new phone with the same number as before?

coldavuk
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on ‎03-03-2020 14:58 - last edited on ‎04-03-2020 12:39 by

on ‎03-03-2020 14:58 - last edited on ‎04-03-2020 12:39 by

I have a new phone.  I have ported my old number to the new phone.  But I can't register my new phone because the computer insists that I still have my old phone.  How do I get around this?

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Cleoriff
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‎03-03-2020 15:01 - edited ‎03-03-2020 15:03

‎03-03-2020 15:01 - edited ‎03-03-2020 15:03

@coldavuk 

This should help https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form 

or

Give customer services a call Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎03-03-2020 15:08

on ‎03-03-2020 15:08

@coldavuk 

What are you trying to register for ?

If it's your MyO2 it should automatically update with the new phone in a few days. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎03-03-2020 15:09

on ‎03-03-2020 15:09

Thread title edit.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎03-03-2020 15:10

on ‎03-03-2020 15:10

Already done it 😛
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎03-03-2020 15:13

on ‎03-03-2020 15:13

I noticed after, too late again cry

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎03-03-2020 15:14

on ‎03-03-2020 15:14

Hero

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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