Solved: grey balance 0.00 screen when texting

SaraP21 · ‎30-01-2024

hi, I am a new customer just signed up for the £10/month rolling plan. Very hard to get support, 4445 said go to shop as they don't deal with rolling plans, just been to shop and they said call 4445. Does no one at 02 want to talk to me and help me understand my new bill etc. Also hard to complain!? Any advice gratefully received.

MI5 · ‎30-01-2024

@SaraP21

Your balance is zero because the credit was use to give you allowances.

You can see what you have in your MyO2 https://mymobile.o2.co.uk/

Pay As You Go: Introducing "Rolling Plans"

To stop the notifications call 4445 and ask to have balance notifications turned off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-01-2024

@SaraP21

Your balance is zero because the credit was use to give you allowances.

You can see what you have in your MyO2 https://mymobile.o2.co.uk/

Pay As You Go: Introducing "Rolling Plans"

To stop the notifications call 4445 and ask to have balance notifications turned off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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