Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New account

I can't log into My o2 app

Cannot log on using app

Resolved! Top up

I choose the £30 bundle but I want it to start today can u change it

Bills

Been getting 2 pounds per day removed from my account fir data warnings I use my home wifi

Resolved! My pay as you go account

The system told me that I should top up my balance to £15 before 25 Dec and I already did that, so now can I still use this SIM card until 25 Jan?

Resolved! Incoming calls

i was wondering if there is a way to retrieve a list of incoming calls I've received this month as my call log history disappeared and a vital number i needed and didn't have saved is one i need access to

Data Rollover

I've been using the £10 data Big Bundle which gives 8GB, unlimited minutes and texts. It says it includes data rollover but it has never happened. I use about 6-7 gigs of it for the month and when it renews it only shows 8. I always have enough credi...

Resolved! Lost sim

I have misplaced my SIM card and would like a replacement with the same number

Can’t call while abroad in Spain

Hi I’m in Spain and I can’t receive calls and messages have only internet can’t change the provider as is only one available the rest don’t give me a single. Have all switched on and paid up to date. I was switching my phone and removing the card als...

Debit card declined when topping up.

Greetings,I'm hoping to get some help with my payg sim card.It is currently on 321 classic tariff and I do not want to change that.The problem I am having is that when I try to use my debit card to top it up it keeps getting declined despite having t...

O2

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