Solved: Wifi calling

Housmanae · ‎11-02-2022

I can’t receive SMS text on my iPhone XS. Running the latest iOS software. Never use a signal connection, only wifi indoors. That picks up FaceTime and Apple Messages fine, but no SMS messages say from my bank to verify an online purchase for instance (which is the issue!). My o2 account is Pay As You Go. Any help is much appreciated.

MI5 · ‎11-02-2022

@Housmanae

O2 don't support wifi calling / sms on PAYG unfortunately.

You will need to find a mobile signal to receive sms messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-02-2022

@Housmanae

O2 don't support wifi calling / sms on PAYG unfortunately.

You will need to find a mobile signal to receive sms messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Housmanae · ‎11-02-2022

Many thanks! I’ve spoken to numerous live advisers at o2 and not one has ‘twigged’ on PAYG, despite my suggestions. I will move my account to another carrier. Regards.

O2

Wifi calling

Switching to 02

Activate sim

PAYG ending - can I transfer my number to another ...

Keeping o2 pay as you go sim card active

PAC code