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Unexplained charge

chipmunk
Level 1: Joiner
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I have just topped up my pay-as-you-go phone with £15. Previous to this, my balance was £3.95. My balance now shows as £18.45. Why have I lost 50p?

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MI5
Level 94: Supreme
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@chipmunk 

We'd have no idea, sorry.

You may have used some data but that's only a guess.

You can call 4445 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151949 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

@chipmunk 

We'd have no idea, sorry.

You may have used some data but that's only a guess.

You can call 4445 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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