Re: Topped up balance turned to zero

Foster1 · ‎07-04-2024

Hello. Few days ago I topped up my balance on 10 £. Today the balance is 0. Why did this happen? How to view a bill?

jonsie · ‎07-04-2024

No bills on PAYG

Your balance would have been taken to pay your allowances for 30 days if you are on the Big Bundle tariff

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-04-2024

@Foster1

All details here Big Bundles: Eveything you need to know – Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Foster1 · ‎07-04-2024

The problem is that I haven’t received any allowances. As it has been turned out later my tariff costs 15 £, however 10 £ just have been lost.

MI5 · ‎07-04-2024

@Foster1

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Topped up balance turned to zero

Add billing address

Top up

transfer

Ending a tarrif

classic pay and go