Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change tarriff

Can I change my tariff before the payment date

replacement sim not working someone please help

hi,i eventually got some lovely o2 person on twitter to send me a replacement sim so i could keep my old number as i needed a new basic phone so they ordered me when they put the request in i lost all service within 24 hours,3 days later it has arriv...

Resolved! Pay as You Go travelling to Canada

After reading https://www.o2.co.uk/international/using-your-phone-abroadI'm still a bit confused. What's the cheapest way for me to use my mobile for about 10 day in Canada?I send TRAVELON to 21300.Does this mean I'll only pay £1.99 every day I use m...

Top Up

Hi. I recently topped up my phone with £15 for my £15 Big Data Bundle. I did it a bit later when I should of done it on 4th April but I've done it on 10th April instead. It normally renews the bundle as soon as I've topped up but so far it hasn't. I ...

Resolved! Using o2 pay and go sim in new zealand

Hi there.I'm currently on pay and go with o2 as are both my children.I have the £15 bundle and my kids have the £10 and £20 bundles.will these work in new zealand?do I need to do any thing before I travel.any help appreciated

Resolved! O2 Travel

Hello, I am on £5 Big Bundle, my phone is a Doro and doesn't have a web browser so isn't using data. I have some questions about using my mobile abroad, as I haven't been abroad with my mobile for a while and am a bit out of date with what happens.1)...

Number migration

Hi All, I am just checking if this fantastic community will be able to point me in the right direction. I am moving my number from pay monthly with 3 mobile to O2 pay as you go. I was able to obtain my PAC code from 3 (this is valid until 19 April). ...

Stolen money

Hey guysI’m writing here because the virtual assistant it doesn’t work properly, it give me dead link.this morning instead renew my plan it charge me £2 with no reason. Then I had to top-up again so I spent double today. I want my money back but I ca...

Topped up balance turned to zero

Hello. Few days ago I topped up my balance on 10 £. Today the balance is 0. Why did this happen? How to view a bill?

Resolved! Changing from Pay Monthly contract to Pay as you Go sim

Hi there! I have moved overseas from the UK and want to change from a Pay Monthly contract to a Pay as you Go sim, keeping the same number, which I can use when I return to the UK. I have cancelled my Pay Monthly contract but cannot work out how to g...

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