Top registered but not showing.

Julianb · ‎18-04-2020

Hi, I've just received a new payg SIM. It came with some free data etc. but you have to top up £10 to get it. I topped up the £10 but my balance is still saying zero. I did it about 14hrs ago. I got a text message saying you've topped up and have the big bundle but it's not showing on my account. Does anyone know what might have happened?

Cleoriff · ‎18-04-2020

@Julianb

My O2 is taking time to catch up annoyingly.

If you need to contact O2 then use any of the numbers in this link

Guide: Coronavirus Community Help and Support

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Julianb · ‎18-04-2020

Thanks. I'll give it some time then.

Cleoriff · ‎18-04-2020

Good idea

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MI5 · ‎18-04-2020

@Julianb

Big bundle help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Credit is exchanged for allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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