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O2 National Datbank SIM - no voucher

Katie777
Level 1: Joiner
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Registered:

Hello,

I got National Datbank SIM 1.5 months ago at O2 Store Wandsworth. Initial voucher worked but I never got another voucher to renew monthly pay as you go. I was told by O2 store staff it should have arrived on the day of renewal. 

Called o2 customer service 2 times, spoke with 6 people - nobody knows anything about voucher.

What am I supposed to do?

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madasaf1sh
Level 78: King of Kings
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@Katie777 


You need to speak to the guys running the scheme : https://www.goodthingsfoundation.org/our-services/national-databank 

Also have a look here as well https://www.o2.co.uk/national-databank 

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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jonsie
Level 94: Supreme
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MI5
Level 94: Supreme
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@Katie777 

Go back to the store as they may not have registered you properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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