This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Tariff change

FJM
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-12-2024 09:10

on ‎04-12-2024 09:10

I have tried to change my tariff, can you confirm it has changed?

I don’t want to top up and it take the money for the wrong tariff

Message 1 of 6
290 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 152702 Posts
  • 652 Topics
  • 29139 Solutions
Registered:

on ‎04-12-2024 09:13

on ‎04-12-2024 09:13

@FJM 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call on 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
288 Views
0 Kudos

Oxonian
Level 38: Lively
  • 13113 Posts
  • 339 Topics
  • 37 Solutions
Registered:

on ‎05-12-2024 20:05

on ‎05-12-2024 20:05

@FJM 

Whenever I have successfully changed tariff on O2 PAYG - specifically the "Big Bundle" - a text message has immediately confirmed the new tariff.  

Message 3 of 6
249 Views
0 Kudos

MI5
Level 94: Supreme
  • 152702 Posts
  • 652 Topics
  • 29139 Solutions
Registered:

on ‎05-12-2024 20:25

on ‎05-12-2024 20:25

Obviously not in this case.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
247 Views
0 Kudos

Oxonian
Level 38: Lively
In response to MI5
  • 13113 Posts
  • 339 Topics
  • 37 Solutions
Registered:

on ‎07-12-2024 14:11

on ‎07-12-2024 14:11

Thereby implying that it has not gone through ! 👍

Message 5 of 6
224 Views
0 Kudos

MI5
Level 94: Supreme
  • 152702 Posts
  • 652 Topics
  • 29139 Solutions
Registered:

on ‎07-12-2024 16:47

on ‎07-12-2024 16:47

So theyt need to speak to O2 as already said 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
214 Views
0 Kudos
Top Kudoed Authors
View All
Top