Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I saw o2 doing £10 for 21 GB Data allowance, but when I topped £10 I got only 8 GB Data !

I saw o2 doing £10 for 21 GB Data allowance, but when I topped £10 I got only 8 GB Data !can you please help me to allocate the additional data allowance for me. thx

Resolved! Pay as you go

I just wanted a SIM card that started with 10 which could be topped up when needed but O2 keeps giving me a monthly £10 data bundle. How do I stop it.

I’ve already paid topping up, but it wasn't added

I’ve already paid topping up £15 data Big Bundle for the next Cycle. but it wasn't addedI am currently in Korea and cannot call customer service.I continued to pay through the website to keep it up even when I was not in the UK, but this time it was ...

Resolved! Rolling plan.

Hi I am a contract customer of O2 and I want to switch to a payg rolling plan. Anyone know how i would go about that.

Can’t see my offers

I’ve ordered a sim that has arrived and activated. It’s supposed to have some offer rolling plans there but I can’t see any and I had to activate a normal rolling plan.

Resolved! Pay as you go to pay monthly sim

I requested Moving from O2 Pay As You Go to O2 Pay Monthly sim contract.But my old phone number(O2 Pay As You Go) moved to GiffGaff network. I didn't request Pac code from O2.one of O2 staff mistake transfer my number to GiffGaff.how it is possible t...

top up!

I topped up my spare mobile phone 6 days ago with £10 now making thew total £15 and a few pence.I very rarely use this phone and usually only top it up a couple of times a year. I top up online using My o2However I tried to use it today and found the...