Solved: Change of sim

Dlo · ‎24-03-2025

A disabked friend has a pay as you go o2 sim and he had received a text to say he had yo go into a shop and change his sim. Is this true ir is it a scam as I will have to do it for him

MI5 · ‎24-03-2025

@Dlo

Could be true as O2 need to replace a lot of old sim cards.

Depends how long they have had it?

You will need written permission and photo ID if you go in store to do it.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-03-2025

@Dlo

Could be true as O2 need to replace a lot of old sim cards.

Depends how long they have had it?

You will need written permission and photo ID if you go in store to do it.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎27-03-2025

Afternoon @Dlo

Out of interest can you provide a screenshot of this SMS you recieved?

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