Rolling plan doesn't work

[MagdaK]

I tried to add the rolling plan but when asked for payment it doesn't accept my card. I manager only to top up my balance,but then don't know how to switch to a rolling plan.

[MagdaK]

I have £10 balance,but don't know how to activate the rolling plan.

[MI5]

@MagdaK 

See post here Pay As You Go: Introducing "Rolling Plans" 

[MagdaK]

It doesn't work. 

My balance is 

 

when i try to choose the rolling plan it askes me to pay again but doesnt even accept the card( same card which i used to top up)

[MI5 · Accepted solution]

@MagdaK 

You can't use your balance as a rolling plan requires a card payment each month.

Call O2 on 4445 to set up the direct debit.

[madasaf1sh]

@MagdaK 

Just be to be clear when you call they will want your card details, to setup a Continuous Payment Authority, it is not a Direct Debit that requires a contract.