Recent order. Confused!

[dusty321]

Hello all.

Just a quick one. Placed an order about 2 hours ago. Went through checkout with no issues, money is available and order confirmation confirmed. Not 10 minutes later I get a dear John email from o2 

Even though we confirmed your order (number: ms-3169291xx), we haven't
been able to process it. When an order's placed we carry out a number of
checks and on this occasion your order wasn't successful.

Now I'm confused. The phone isn't on a contract, addresses matched and the money was available and is currently on hold.

Any idea's?

[MI5]

@dusty321 

Could possibly be out of stock?

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[dusty321]

Yeah, that could be the case. The thought of calling o2 gives me cold chills, been trying to get a refund from a previous purchase for months. They certainly have an excuse script!

Thanks for the suggestion...

[MI5]

Best of luck