Porting went wrong! HELP - I cannot lose this number!

[MobileUser]

Hello.

I am trying to switch to O2 from ID Mobile. I submitted my PAC on the O2 website but then it declined 3 times! When asking for a new PAC, ID Mobile says NO because the PAC has already been used! Does this mean I will lose my number?

I used to be really impressed by O2. NEVER AGAIN, IF I'M LOSING MY NUMBER! I need this number because SO MANY THINGS are attached to it! My bank account, my NHS services, even my home security! I need help please!

Thank you

[Enlli]

Regretfully there is nothing we can do here as customers.

O2 do seem to have problems porting numbers and those on the Three network and MNVOS feature prominent

We can only refer you back

Try the UK based social media team

Links in the help file

Guide: How to find help & contact O2 

If your ID mobile line is still working then your number should be OK

[MobileUser]

Can I quickly stop the number from being ported? It is a Saturday and it is scheduled for Tuesday so I should have time?

[Bambino]

@MobileUser No one here would know if that's a possibility. You'd probably need to speak to ID Mobile customer service.

Or: How to find help & contact O2: A Guide - O2 Community

[madasaf1sh]

@MobileUser 

From past experience with ID Mobile they struggle when things go wrong  or are not the usual suspects with porting, and once cancelled a PAC Code can take in my experience 4 weeks to become able to be requested again (one of mine took this long)...

The reason ID shows it as been used is that they mark them as used as soon as one is generated and they cant reissue them for 30days..

So I would contact ID via webchat asap, to have the port stopped.. 

Just to be very clear as well you dont own your phone number the network where it originated did, and most ports across all networks go smoothly, we just see the ones that come into or from o2 that go haywire

[MobileUser]

Thank you for responding! I contacted O2 and they said they have 'stopped the port-in request'. I assume this is real and not a 'get myself to lunch faster' tactic. Are there any more steps to take? Do I need to let ID know that I have stopped the whole thing?

What a mess - I used to be an O2 customer transferred from Voda and there was no issue. Time to fix this (relatively old, ~20 year old system)!

[madasaf1sh]

@MobileUser 

I would still let ID Mobile know, as they are as clueless as o2 when it comes to ports, and a belt and braces approach is best. 

The who Porting platform is a mess, and needs OFCOM to come up with a new plan for it, but the mess they have caused with the new Broadband switching platform I wouldn't hold much breath.. 

Good Luck...

[MobileUser]

Thank you all! I'm leaving this issue open until I can contact ID Mobile + confirm with O2 if everything has been cancelled

Goodbye

[madasaf1sh]

Just to be clear this is not o2 customer services and nor will they see the thread as everyone who has replied to you is a customer, and we are basing these things on our own experiences... 

And no one will close the thread..

[MobileUser]

Ah - no staff here like BT Community? Sorry - got confused!