Phone number cut off

[Jackwheeler]

Contacted you guys yesterday regarding changing my number [Removed] from pay as you go to contract as I’d sorted the contract with you guys 3 weeks ago but instead of changing it over they added the contract to a brand new number, thought I’d sorted it yesterday, was told it would work within 48 hours, now my phone numbers been cut off 

[mod note: As these pages are publicly viewable we'd ask that people don't post their personal phone number. Thanks 😊]

[MI5]

@Jackwheeler 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2