Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Get O2 to do their job and unfreeze an account.

My PAYG phone has been frozen despite £37 in credit and in use. Phoned customer service 4 times, Thursday, Saturday, Monday and Wednesday. All say the phone will go live in 24 hrs but nothing happens. Tried an O2 shop who claim the number does not ex...

Resolved! Top up

I’ve just changed my pay as you go plan and was wanting to start it early as I have no data and I need it but it’s saying it’s going to start on my renewal date but I’m wanting it to start now

Resolved! how to make an offical complaint to o2 ??

Please can someone tell me how to make an offical complaint to o2?I made a complient, they took my details but never sent me a email or reference number.They are taking money from my account and I need them to stop.

Resolved! Payment with US credit card

I’m trying to top up. And I’m using a credit card from the United States because that’s where I’m from However, when I put my billing address in, it says that it can’t be used because the ZIP Codes don’t match. But it won’t even let me add my United ...

Resolved! Phone credit

Can I put what phone credit I have into my bank

Top-up page does not recognize my UK postcode

Top-up page does not recognize my UK postcode OX2 7RDTherefore, I am unable to top-up.

Want to buy a big bundle with my credit balance

I have a credit balance and I want to buy a big bundle with it but it is not allowed it

Resolved! Number swap

Hi I had another o2 SIM with a different number and have lost it is it possible to change my new number to the one before

Resolved! New phone, new SIM but want to change to old number

I've recently bought a new phone with a new SIM card but want to transfer my old phone number to the new SIM card. I don't have my old phone and the SIM card that was in it. I went to an 02 store and they said call 4445 for a PAC code. The PAC code t...

Resolved! New tariff problems

Hello, I originally chose the 10gb plan, then ran out and realised it wasn't enough, so changed to 30gb plan. The problem is, it doesn't start until the 28th so I have no data until then. How do I make it start now?

O2

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