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PAYG - swap to nano sim

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violet
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on ‎28-06-2021 19:44

on ‎28-06-2021 19:44

i have an old sim that does not fit my new phone.

logged in online portal and ordered swap sim - never arrived

bought a new nano sim from the corner shop,
txt swap to 20220, got security code, texted back, then texted 13-digit SIM serial number, got message back All done. but the new nano sim is still not working 😫😩
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MI5
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on ‎28-06-2021 23:12

on ‎28-06-2021 23:12

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎28-06-2021 20:28

on ‎28-06-2021 20:28

@violet 

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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violet
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on ‎28-06-2021 23:09

on ‎28-06-2021 23:09

of course

 

the instructions are not working... Cat Mad

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MI5
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on ‎28-06-2021 23:12

on ‎28-06-2021 23:12

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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violet
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on ‎29-06-2021 13:03

on ‎29-06-2021 13:03

it works today!!! smiley

 

it seems i had to  wait the 24 hrs

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MI5
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on ‎29-06-2021 13:39

on ‎29-06-2021 13:39

It's rare but yes occasionally the full 24 hours are needed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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