Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Mobile data - 4g not working

So I have a pay as you go sim only plan where it states that I should get 4g though it always uses 3G even though I’ve set my phone setting to use 4g. This has happened to me on two phones ( my old iPhone 8 and now my new iPhone 11) so I know it’s no...

Resolved! Restricted web site

I think I'm on Top up, it's the Big Bundle. I'm trying to access a website which I know is safe but it's not letting me. How can I ask for this website to be released for viewing please?Thank you.

Resolved! Top up pay as you go

Hi there, I have topped up £15 pounds into my account for my monthly tariff but it has not took this out my account or payments and I have not received the tariff atall, this has happened lastime and I do not know what to do!

Resolved! Top up

I put £10 on and the bundle said it included unlimited calls and text with 6gb and I have £2 left in the space of a day. It’s been taking money from me and calls and texts are supposed to be unlimited for a month

Does O2 actually DO mobile broadband or what?!

This is the FOURTH TIME I have now tried to activate a SIM card for my iPad on mbb.o2.co.uk only to get the message that the SIM card is an invalid number. O2 refuse to refund me on this, only give me another SIM card with another unrecognised number...

Resolved! Sim showing deactivated

I have a balance of £6 but i cant make call because it is showing sim deactivated

Resolved! Sim Card

My sim card has stopped working, I don't use the phone much but recently it crashed,(wouldn't switch on). So thought it was the phone that had finaly popped it's cloggs, so ended up getting a new one... Guess what? it doesn't recognise the sim. Tried...

Can't reach the voucher

I lost my O2 sim and had another pay as you go sim sent to me and 50£ voucher bought I am trying to top up the voucher using 4444 doesn't work am currently in Ghana the voucher expires next year I have all details of the voucher too

basic pay as you go

My current provider is moving to a ntwork which is not of my choosing, and so I am looking at those with good coverage in my area.I am of an age when all I need is a "Pay as you go" sim for calls and a very rare text. I want a sytem where I can top u...

Resolved! Number porting and O2 Pac

I've recently number ported to a o2 payandgo sim but discovered the signal isnt great. I've had a look at my02 but its still displaying the original o2 number (rather than the working ported in number) - The ported in number is working (when I have r...

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