ON HOLD for 95 minutes

angie_abbott · ‎03-11-2023

I have ben hold for 1.25 now and I am still waiting.. I ordered a PAYG sim weeks ago, I rang to activate it and was told You will activate but its a faulty sim because its not 5G you sent a replacement- O2 activated the sim and you sent a Monthly contract Sim. When I explained I wanted a PYAG- O2 said they do not post PAYG Sims I need to go to an O2 shop. I have now been on hold for an hour and a half.....

angie_abbott · ‎03-11-2023

I am so frustrated! All I want is a PAYG Sim for my mum, I have always used O2 I dont know why this is so difficult.

Cleoriff · ‎04-11-2023

@angie_abbott

Pop instore instead of messing about on the phone. You will need ID and they will swap everything over for you.

https://stores.o2.co.uk/

You activate a PAYG sim by topping up.

Guide How to Top Up (PAYG)

Veritas Numquam Perit

Enlli · ‎04-11-2023

@angie_abbott

You said in you post it was faulty because it was not 5G.

O2 don't do 5G on PAYG

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎04-11-2023

@angie_abbott

You can order a free PAYG sim from here Pay As You Go SIM Card Deals & Offers (o2.co.uk)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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