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Moving Number to Pay Monthly

Klou96
Level 1: Joiner
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on ‎12-01-2024 14:39

on ‎12-01-2024 14:39

Hi,

I’ve been on and off the phone to customer services for 2 days with no help. Im on a PAYG sim and moving to a pay monthly sim. I have the new sim, its activated and works fine, but so does my PAYG sim even though ive requested to have the number moved over several times, to no avail. 
Ive read every single guide on porting/migration and have done literally everything and nothing has changed. I initiated this move well over 24 hours ago so I see no reason as to why it hasnt been moved.

Any help or advice at this point is appreciated!

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MI5
Level 94: Supreme
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on ‎12-01-2024 14:40

on ‎12-01-2024 14:40

@Klou96 

Probably won't happen until after the weekend now.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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