Solved: MMS

GeeDubya · ‎12-03-2018

Why can't I send MMS messages from my Moto G5S?

MI5 · ‎12-03-2018

Make sure you have mobile data turned on and at least a 3G signal and check the settings are correct by texting the word “active” to 2020. Save the settings that get sent back then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-03-2018

Make sure you have mobile data turned on and at least a 3G signal and check the settings are correct by texting the word “active” to 2020. Save the settings that get sent back then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GeeDubya · ‎12-03-2018

Cheers. Just needed to turn on mobile data and mms sent O.K.

MI5 · ‎12-03-2018

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-03-2018

The bigger question @GeeDubya is why would you want to send an MMS? It's very expensive to send images that way. You'd be much better off sending images via Whatsapp or iMessage if you're an iPhone user over WiFi, which won't cost you anything.

I DO NOT WORK FOR O2

Marjo · ‎13-03-2018

Welcome to our forum @GeeDubya! Good to see you got your question solved, thanks @MI5 for your help.

Cheers @Bambino too for the suggestion on using wi-fi.

O2

MMS

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off