Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

using data abroad

I asked someone to top up 10 pounds for my 02 number while I am abroad.How can I use data from the Big Bundle, it says I have 2 Gb ,but in reality internet is not connecting at all.

Resolved! MMS

Why can't I send MMS messages from my Moto G5S?

Resolved! Your Web Daily

Hello, my father asked me to contact you.Recently, he changed the phone and also had to change the sim card. He went to the O2 store and changed the sim card to the nano card (on 06/03/18). Since then, he has been taking 1 £ for the Internet every da...

Resolved! Top Up

Any issue with the Top Up system at the moment, my mother just got herself a new PAYG phone with O2 and has been unable to do the initial topup via the phone or via the web portal using two different credit/debit cards. Both methods just reply that t...

Sat Nav Tethering 02 Classic

Hi,I had to move to 02 Classic after my talkmobile tariff became obsolete about 5 months ago.I occasionally use a sat nav for long trips which has live traffic updates on it, they work via Bluetooth to the phone, and then to the internet via WiFi or ...

Resolved! O2 rewards

I've earned O2 rewards by topping up my Big Bundle PAYG. If I switch to Classic PAYG - will I lose those rewards?Thanks for your help!

Resolved! Keeping my number

I have swapped from a casual pay as you go to a contract. I was told that I could keep my number but now after several days of having the new sim in my phone, I see the number has been changed. How do I get my number back?

Checking balance

For some reason i can't text 20202 for my balance it keeps say request not recognised why is this pls help thanks

Missed call alert from o2

You missed calls from me at 12:00, 12:00 and 12:00 02 Mar.This is a free Call Alert from O2. To disable this dial 901, press *, then option 4 and option 5.Hi, I was on a call when my phone cut out. The caller said they had tried calling as I had to w...

why cant i ring an 0800 number for free on my 02 phone

i thought 0800 numbers were free to ring from all mobile networks, am i wrong cuz i cant from this 02 phone

O2

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