Logging in

[Sheryl06]

Hello, 

I am not able to sign in to my pay as you go account with my phone number ***********, even if I have put the correct code. It does not do anything and I would like it to work so I can view my balance, top up, renew or make any changes. 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Sheryl06 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, or call O2 on 4445.
Thanks

[Oxonian]

Bear in mind @Sheryl06 that, whilst you are resolving this problem, you can top-up and ascertain your balance from your handset :-

Simply Pay As You Go – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/simply-pay-as-you-go

It might not be ideal but at least it keeps you operational ! 👍 

[MI5]

More appropriate filler would be:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide How to Top Up (PAYG)