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Tonybhou
Level 1: Joiner
  • 2 Posts
  • 2 Topics
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I topped up £ 10 now I don’t see it on my balance 

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MI5
Level 94: Supreme
  • 152074 Posts
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@Tonybhou 

Credit is exchanged for allowances Big Bundles | Help & Support | O2

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152074 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

@Tonybhou 

Credit is exchanged for allowances Big Bundles | Help & Support | O2

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Oxonian
Level 37: Blazing a Trail
  • 11940 Posts
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  • 33 Solutions
Registered:

@Tonybhou 

As @MI5 has explained, credit is exchange for allowances. Hence, you probably won't see credit but hopefully you will see on MyO2 a bundle of calls, texts and data that you have effectively bought with your top-up.  

Message 3 of 3
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