Balance reduced to zero whilst away with roaming switched off

[George743]

Why has my balance been reduced to zero when only used phone on WiFi with roaming switched off

[Enlli · Accepted solution]

This is not O2 but a community of customers

You will need to contact O2 as follows with your enquiry 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[George743]

Thanks trying to find contact details is difficult, thought O2 monitored this site too👍