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Jina
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎03-11-2022 05:21

on ‎03-11-2022 05:21

Money came out of my back but not showing as top up

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pgn
Level 77: Grand Master
  • 39978 Posts
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on ‎03-11-2022 07:23

on ‎03-11-2022 07:23

Have you checked one of the ways here, @Jina?

To check your remaining allowances: 

Call 4444 free, then choose option 2 and 2 again.

Or

Text BALANCE free to 20202.

Or

Visit My O2.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎03-11-2022 08:03

on ‎03-11-2022 08:03

@Jina 

O2 only do bundles now where credit is taken for allowances.

Unless you top up more than the cost of your bundle, your balance will be zero.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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