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Disappearing credit on pay as you go

ChrisMonc
Level 1: Joiner
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on ‎14-05-2021 16:31

on ‎14-05-2021 16:31

My credit seems to go down even though I haven't used my phone

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O2EmmaLouise
O2 Support
O2 Support
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on ‎14-05-2021 17:03

on ‎14-05-2021 17:03

Hi @ChrisMonc,

 

There could be a number of reasons causing this. Is your credit going down daily in £1 increments? If so, turn mobile data off on your phone. 

 

Have you subscribed to any premium rate services? Check your recent text messages.

 

I'd recommend visiting an O2 store or calling our customer care team on 4445 so we can have a look at what's causing it. 

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TheresaV
Former Staff
In response to O2EmmaLouise
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on ‎21-05-2021 11:24

on ‎21-05-2021 11:24

Hi @ChrisMonc did you manage to find out the reason for your credit decreasing?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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