Bundle wrong

[Vik88]

I’ve just changed my bundle to the £15 bundle then had the text message to confirm this so I then topped up my phone and it’s only took them £10 an gave me the £10 bundle and left me with £5 credit even though I literally just changed my bundle??

[madasaf1sh · Accepted solution]

@Vik88 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this