Solved: Re: Bolt on

Kate3 · ‎06-06-2018

Hi

I need to buy a bolt on for data as I'm on pay as you go. I tried online and it looked all succesful but I get a message on my phone saying you don't have credit to pay for the bolt on, but I can't get to a check out point to load my card details and pay for the credit or pay for the bolt on.

Is there a solution or do I need to go to an O2 store?

Thanks
Kate

MI5 · ‎06-06-2018

Hi @Kate3

Scroll down to the PAYG section in this thread to see how you can top up https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-06-2018

Hi @Kate3

Scroll down to the PAYG section in this thread to see how you can top up https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-06-2018

Obviously you need to get credit on the phone before you can buy a bolt on, if you can't get to a store or supermarket then most online banking apps now allow you to top up a mobile.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎07-06-2018

Cheers @MI5 and @jonsie for helping out

How are you getting on with this @Kate3? Let us know if you need further help, and welcome to the forum!

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