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Big Data bundle not working abroad (UE Data Roaming)

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cavalierv6
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‎22-05-2018 17:18 - edited ‎22-05-2018 17:36

‎22-05-2018 17:18 - edited ‎22-05-2018 17:36

Hi, please help!
I recently bought PAYG 30 quid Big Bundle Sim, to use it in my tablet in UK as well as in Europe while Im travelling a lot. It worked in UK as it should, but now after crossing border its not working anymore - I can make calls, but I dont have data roaming as I should.
Obviously its turned on im my device. Please help!

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MI5
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on ‎22-05-2018 17:39

on ‎22-05-2018 17:39

OK, should work then.
Try a manual search for a different network to the one you have auto connected to.
Also check your apn is correct as detailed here http://www.geeksquad.co.uk/articles/o2-apn-settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎22-05-2018 17:19

on ‎22-05-2018 17:19

O2 data sims don't work outside of the UK I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cavalierv6
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on ‎22-05-2018 17:27

on ‎22-05-2018 17:27

Ive been told it will work, same here:
https://www.o2.co.uk/help/pay-as-you-go/roaming-in-europegb.PNG

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MI5
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on ‎22-05-2018 17:31

on ‎22-05-2018 17:31

You said you had a data sim?
You have shown a big bundle package which will work, but not data only sims.
Which do you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cavalierv6
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on ‎22-05-2018 17:36

on ‎22-05-2018 17:36

Sorry, 30GBP Big Bundle SIM, as screened above - bought it only for data in my Android tablet.

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Anonymous
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‎22-05-2018 17:38 - edited ‎22-05-2018 17:39

‎22-05-2018 17:38 - edited ‎22-05-2018 17:39

Deleted by me 

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MI5
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on ‎22-05-2018 17:39

on ‎22-05-2018 17:39

OK, should work then.
Try a manual search for a different network to the one you have auto connected to.
Also check your apn is correct as detailed here http://www.geeksquad.co.uk/articles/o2-apn-settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cavalierv6
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‎22-05-2018 17:48 - edited ‎22-05-2018 17:48

‎22-05-2018 17:48 - edited ‎22-05-2018 17:48

WOW! I LOVE YOU! grin
Now its working as it should!
Why its not working from the very beginning on any of devices I tried...?

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MI5
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on ‎22-05-2018 17:50

on ‎22-05-2018 17:50

Sometimes things just need a little bit of help wink
Glad you're sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎23-05-2018 08:38

on ‎23-05-2018 08:38

Hi @cavalierv6 slight_smile

 

So happy you got this working with the help of @MI5, whereabouts are you travelling? Enjoy the adventure and welcome to the Community!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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