Solved: Big Data bundle not working abroad (UE Data Roamin...

cavalierv6 · ‎22-05-2018

Hi, please help!
I recently bought PAYG 30 quid Big Bundle Sim, to use it in my tablet in UK as well as in Europe while Im travelling a lot. It worked in UK as it should, but now after crossing border its not working anymore - I can make calls, but I dont have data roaming as I should.
Obviously its turned on im my device. Please help!

MI5 · ‎22-05-2018

OK, should work then.
Try a manual search for a different network to the one you have auto connected to.
Also check your apn is correct as detailed here http://www.geeksquad.co.uk/articles/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-05-2018

O2 data sims don't work outside of the UK I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cavalierv6 · ‎22-05-2018

Ive been told it will work, same here:
https://www.o2.co.uk/help/pay-as-you-go/roaming-in-europe

MI5 · ‎22-05-2018

You said you had a data sim?
You have shown a big bundle package which will work, but not data only sims.
Which do you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cavalierv6 · ‎22-05-2018

Sorry, 30GBP Big Bundle SIM, as screened above - bought it only for data in my Android tablet.

Anonymous · ‎22-05-2018

Deleted by me

MI5 · ‎22-05-2018

OK, should work then.
Try a manual search for a different network to the one you have auto connected to.
Also check your apn is correct as detailed here http://www.geeksquad.co.uk/articles/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cavalierv6 · ‎22-05-2018

WOW! I LOVE YOU!
Now its working as it should!
Why its not working from the very beginning on any of devices I tried...?

MI5 · ‎22-05-2018

Sometimes things just need a little bit of help

Glad you're sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-05-2018

Hi @cavalierv6

So happy you got this working with the help of @MI5, whereabouts are you travelling? Enjoy the adventure and welcome to the Community!

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