Auto top up

[Justine3]

Every month an auto top up payment is taken from my credit card. I received an email and text to say a payment was taken on the 5th and then again on the 11th. My new monthly allowance is due to start on 15th so there is every chance that another £10 will be taken. Can you tell me why more than one payment has been taken.

[pgn · Accepted solution]

Nobody here can access your account, @Justine3 - you will need to see what has been consuming your balance, if anything (there are scam texts and e-mails doing the rounds). If your MyO2 does not help you find out the cause, call O2 on 4445 or contact them via Social Media, links just below. Good luck!