Solved: Phone number move / switch

unclegoose · ‎11-11-2022

I want to move my phone number from Three to O2, I have my PAC number. Online form doesn't work as it says "something went wrong etc", online chat system serves only Pay Monthly customers and I couldn't get answer from 202 (maybe I was calling after work hours). Any suggestions, do I need to go to O2 store to do this?

MI5 · ‎11-11-2022

@unclegoose

You need to call 4445 for PAYG customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎11-11-2022

This may prove a help

Guide: Migration & porting into O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-11-2022

@unclegoose

You need to call 4445 for PAYG customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

unclegoose · ‎11-11-2022

Done, but it took 40 min. to wait in a queue before I was connected to talk to someone

MI5 · ‎11-11-2022

Well done for persevering @unclegoose

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Phone number move / switch

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off