Airtime Rewards and Top Ups (PAYG)

[Chris-068]

Hello, I'm a returning PAYG customer having been pay monthly for a number of years. On PM, airtime rewards would be deducted from my bill as and when I had airtime rewards to claim. However, on PAYG I accrue a balance. Is there a feature to prevent O2 from deducting my regular monthly top up when there is available balance? Else I would continue to accrue airtime rewards but in effect they'd be pretty pointless unless I cancel auto topup?

[pgn]

Hi @Chris-068 - do you mean O2 Rewards, now part of O2 Priority: https://priority.o2.co.uk/rewards

Or Airtime Rewards (the guys with their own app, etc): https://www.o2.co.uk/termsandconditions/rewards/airtime-rewards-service-terms ?

[Cleoriff]

Hi @Chris-068 

We have a guide on Airtime Rewards which may help.

https://community.o2.co.uk/t5/Welcome-News/Get-discounts-on-your-bill-with-Airtime-Rewards/td-p/1208...  and here

https://www.airtimerewards.co.uk/support/rewards/ 

[MI5 · Accepted solution]

@Chris-068 

You need to cancel your auto topup or just use the credit for out of bundle calls and texts.

[pgn]

As ever, with O2, the simpler they make it to get your money, the more complex it gets to make use of their offers, rewards and bonuses. 😱

[Edge55]

By REWARDS O2 mean they will Rob you of your credit when you text to sign up !!!!!!

[MI5]

No they don't.

You need to understand how bundles work.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles