Solved: Re: phone insurance

bradleyvonpercy · ‎29-07-2020

if i upgrade my phone does my insurance still cover it?

MI5 · ‎29-07-2020

You'll need to inform them of a change of phone, otherwise, no.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎29-07-2020

@bradleyvonpercy

You'll need to inform them of a change of phone, otherwise, no.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

bradleyvonpercy · ‎29-07-2020

they offered me the upgrade for my current phone do I still have to inform them ?

MI5 · ‎29-07-2020

@bradleyvonpercy

Yes you do.

You need to give your insurance the details of the new phone or it won't be covered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

bradleyvonpercy · ‎29-07-2020

ok thanks

MI5 · ‎29-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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