Solved: Re: o2 sim swap been over 24 hours and still nothi...

Dienex · ‎24-11-2018

Title says it all basically, did sim swap over 24 hours ago and it still hasn't gone through

MI5 · ‎24-11-2018

Has the old SIM switched off yet, ie, has it gone "no signal"?

If so, just reboot phone with new SIM until it registers on network.

If not, give customer service a call to check if the request went through OK.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎24-11-2018

Hi @Dienex

Has the old SIM switched off yet, ie, has it gone "no signal"?

If so, just reboot phone with new SIM until it registers on network.

If not, give customer service a call to check if the request went through OK.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dienex · ‎24-11-2018

Old sim still has signal

MI5 · ‎24-11-2018

Chase it up with customer services as does not appear to have been actioned on the system yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dienex · ‎24-11-2018

Thanks. Shall I put through a new request or go through customer service?

MI5 · ‎24-11-2018

Just call, it will be easier and will ensure the request goes through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dienex · ‎24-11-2018

Will do.

MI5 · ‎24-11-2018

Good luck and hope it goes through OK this time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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