o2 mail

[Anonymous]

o2 keep TELLING ME they sent me emails to my email address 

but the email address is from o2 its a @o2.co.uk

 and i dont know how to enter or view these

any help

[jonsie · Accepted solution]

O2 closed down their email system months and months ago so any customer with an O2 email address has now lost access to it. It beggars belief that O2 advisers would tell you that in all honesty. 

Change your email address with customer service by calling them, I don't advise live chat for this, and also ask them to resend the emails to this changed valid address. 

[MI5]

Final announcement from O2 here https://community.o2.co.uk/t5/Welcome-News/Update-on-the-O2-Webmail-closure/m-p/974947#U974947

[gmarkj]

You would need to contact Customer Services (see below link) to get them to change the email address they are using.
http://www.o2.co.uk/contactus

Edited to tag OP @Anonymous

[MercedesS]

Hello @Anonymous

When I log into my O2 > Manage my details (right hand) I can see my email under Sign in details 

username =  email

 

Then, you can use "change my username" Step 1 of 2.  

Can you try this and let us know if it helps? 

and  @gmarkj, @MI5 and @jonsie for the help!