Voicemail not kicking in or starting

[Anonymous]

Hi,

I have just realised that my voicemail does not kick in or get triggered when someone calls, so noone is able to leave a message when they call me.

Does it have anything to do with the fact that the Tugo app is down or being updated?

I cannot seem to be able to or to know how to activate or re-activate voicemail triggering at the end of a call.

It used to work and I always found the use of the visual voicemail on my iPhone very convenient. It is actually the main reason why I switched to O2, i.e. to use visual voicemail.

Anyone knowing how to fix this?

Thanks,

OF

[MI5 · Accepted solution]

Voicemail help here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
If you have Tugo, it will need to be enabled in the app settings, however, we have no idea what will happen when Tugo ends on the 30th.
Is a question we have asked ourselves too.

[jonsie]

Seems someone else had the same problem with TU in another thread. It's outrageous if they are starting the close down early. 

[Cleoriff]

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@jonsie wrote:

Seems someone else had the same problem with TU in another thread. It's outrageous if they are starting the close down early. 

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There have been a number of people who are suddenly having different problems with Tu for various reasons @jonsie so I think it's fair to say they ARE closing it down in stages (early)

[jonsie]

Mine is still working thankfully but a week today I will be signing out and deleting my data so hopefully that will also fix voicemail which I can't switch off in the app.