This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unlocking phone

Go to solution
Bambi1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-04-2022 17:05 - last edited on ‎20-04-2022 19:14 by Moderator

on ‎20-04-2022 17:05 - last edited on ‎20-04-2022 19:14 by Moderator

I have been in to store today to get a new SIM card so that I can unlock my iPhone to any network provider and I have just had an email to say 

‘I’m sorry we are unable to unlatch your device because the IMEI xxxxxxxxxxxxxx has not been used on our network with the MPN provided.

i am fuming I want it unlocking I have just spent £25 to get it unlocked and now had an email to say it can’t happen. I want it unlocking to any network provider. 

Message 1 of 3
549 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎20-04-2022 17:16

on ‎20-04-2022 17:16

@Bambi1 

Use the phone on O2 for a couple of days then submit the request. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
547 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎20-04-2022 17:16

on ‎20-04-2022 17:16

@Bambi1 

Use the phone on O2 for a couple of days then submit the request. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
548 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12242 Posts
  • 73 Topics
  • 3253 Solutions
Registered:

on ‎20-04-2022 18:24

on ‎20-04-2022 18:24

@Bambi1 

Why didn't you just take it to a local phone shop that does unlocking as it would have been cheaper than buying a PAYG Sim....

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
537 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top