Re: Signal strength

Anonymous · ‎07-03-2013

Hi wondering if I could possibly get a reply here about the poor signal strength in my area, Chatteris, cambridgeshire, PE16 6.
Now on the network coverage section of the O2 website it states signal for making and receiving calls is very good, and on that basis I purchased a contract phone with O2. I'm lucky to get more than one bar at any time in the house or anywhere in town, rendering my iPhone about as much use as an iPod touch.
Why do O2 state there is a high level of service in my area when clearly there isn't?!
I've downloaded tugo in the hope I might be able to receive calls at home but even that is a touch and go app with lots of bugs still to be fixed.

adamtemp64 · ‎07-03-2013

check your full postcode on the live status page for issues. http://status.o2.co.uk

But a quick check shows no issues for the general area.

I would assume that you have 3g enabled? try with it off as 2g should give a good indoor signal. settings > general> mobile data > enable 3g toggle off and you may get a lot more bars.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-ma... helps explain the issue

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Anonymous · ‎07-03-2013

Hi thanks for your quick reply. I don't think it's a temporary issue it been poor for some time. Even with 3G off its still really poor. I can't have a full phone conversation with out it cutting me off mid sentence. I checked by full post code this morning and it shows good coverage with full bars which I simply am not achieving.

MI5 · ‎07-03-2013

It only shows good coverage for 2G and no 3G signal at all in your area. How are you turning off 3G ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-03-2013

As described above ^^

adamtemp64 · ‎07-03-2013

it shows 3g900 but only 2 bars for that area hence my suggestion.

If 2g is poor then report a possiable mast issue to o2 as the 2g mast is very close to that partial postcode on the coverage checker.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎07-03-2013

I've had this O2 contract since before Xmas. Surely if it was a mast issue it would have been reported/sorted by now?

jonsie · ‎07-03-2013

Have you tried the TuGo app to make/receive calls over wifi?

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Anonymous · ‎07-03-2013

I have yes and it's very hit and miss. Still quite buggy I think. Also no good if I leave the house to go into town or anything...

Anonymous · ‎04-07-2015

we live near Dock rd. my wife & I spend our time running round the garden trying to keep a call going. Its been the same for TEN YEARS.

Warboys on the other hand has 4g and lots of it.

we would like even 2g. The mast cant cope.

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