Poor customer service!!

[Anonymous]

Still waiting for the promised call back from you. I phoned this morning and still waiting to hear from you - was promised a call back from a Manager today. My son has had his phone repaired twice and then got a refurbished phone - which has now stopped working. He is going on holiday next week and NEEDS a phone!! Why should he pay for a service that he is unable to use? I also have already telephoned twice on behalf of my elderly mother and despite being promised an email with a code to unblock her spare phone we are still waiting - more than 8 weeks later! Customer service has gone downhill and I, for one, will not be renewing my contract. I have always been with O2 and didn't mind it being more expensive as I felt it was worth it for the previously excellent customer service. Not any more............!!!!

[Cleoriff · Accepted solution]

Hi @Anonymous

The is a community forum and no one from O2 will read your message here...you need to contact customer services again or go instore

http://www.o2.co.uk/contactus

[MI5]

PS, you hardly ever get a call back either.
Keep calling them. It's usually quieter on Sundays so should get through OK tomorrow.

[Anonymous]

Tried calling several times now but not getting anywhere. Son went to shop today but they were unable to help as they had no record of him having received a replacement phone only the repairs, the call centre however only have a record of the replacement phone but nothing about previous repairs. Shambles. However, it will give us more evidence if we cannot get this sorted and my son has to take out a new contract with another provider

[Cleoriff]

We can only suggest you call back to CS tomorrow early as they are less busy on a Sunday at that time..

[Anonymous]

Hi @Anonymous

where did you have the repairs done?

[Anonymous]

Was sent back to O2 for repairs

[Anonymous]

Then there will be a record of it.

I would suggest ringing back 202,  and asking to be put trough to returns&repairs. If that doesnt work  ask for a manager. When appropriate they can replace mobiles.

They can  contact returns&repairs to get all the information about the repairs and the replacement.

Hope this helps