PIN Being Sent to Wrong Phone Number

[Toots27]

Anyone ever ordered a phone but DPL wont leave it because O2 are sending the PIN number to a different number? ...... twice now DPD have refused delivery and I've even asked O2 to change the number (to the actual number on the phone!!!)

[Enlli]

It's happened before on a number of occasions.

Only people that can sort it is O2

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook  (https://o2uk.co/O2CFB) , 

X Twitter  (https://o2uk.co/O2CTW)  or 

 Instagram  (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

The Social Media side seems to get results

[Toots27]

Facebook social media states 'they are taking a break' looks like it will be another round of useless calls to them later then 

[MI5]

@Toots27 

Check your emails as I had my PIN sent by email too.

Look in your spam folder.