Last month I asked via Web chat for o2 to stop sending me texts in the middle of the night (03:38 last month) to tell me that I'm "out of credit." I was told that it was not a problem and they would switch this function/facility off. Guess what?...... this month they sent me the same text at 02:24, 05:38, 08:35, 09:53, 11:13, 11:14,17:16,18:31, 18:47 and 19:41 - TEN TIMES including being woken up in the middle of the night twice!!! Are they taking the mick??? Particularly on the back of the fact that when I DO want to know my balance the text service hasn't been working for at least 10 days now!!!!
I tried turning my phone volume down after the first text this month (at 2:24); sadly the second text still woke me at 05:38. Ironically my alarm then didn't wake me at 06:30, probably because I was so shattered after being awake for a chunk of the night (I don't sleep well and struggle to get back to sleep once woken). I was then late for work.
Please do not suggest that I turn my phone off at night. I have elderly parents aged 80 & 83 - I need them to be able to contact me. The whole point of me having a mobile is so that I am contactable all the time.
Can anybody suggest how I get O2 to stop sending these texts? I am sure O2 won't bother to read this, so as usual I am relying on fellow customers to tell me what worked for them.
