fraud on my phone (REMOVED) Waiting over the 30day limit for a result,still not contacted

[Leap]

This has been going on for some time,I have paid numerous visits to the 02 shop in Wigan and the account is blocked and they are unable to help,I have taken another sim card number as a temporary measure (REMOVED) ,as a temporary measure but I would like to have my old number back as soon as possible.in the middle of all that is going on I get notification of a price increase,you must be joking.After attending the Wigan office on monday 26th Feb,I came home and spoke on the phone to a rep,who promised me that I would be telephoned the following day. This did not happe ant I am still awaiting the call and I am still waiting to get by phone number back

[madasaf1sh · Accepted solution]

@Leap 

This is NOT CUSTOMER SERVICES, there is nothing anyone on this customer to customer forum can do to help you

Not sure why you are going to a shop to sort this out.

If you have been the victim of fraud you need to wait for that investigation to be completed and o2 are not allowed for legal and regulatory reason what is going on, as you could be complicit in the fraud. 

Have you reported this to the Police at all www.actionfraud.police.uk or by calling 0300 123 2040

Also please remove your number from your post as you are liable for any fraud, spam or scams that are committed against you, as you have posted it on a public forum. 

Phishing, Smishing & Scams. Latest info & advice. 

**post flagged**

[MI5]

@Leap 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/